RETURN POLICY

Thank you for shopping at Nutenovo LLC. We want every customer to have a satisfying shopping experience. If you are not satisfied with the product you received, we offer a flexible and transparent return policy. Please read the following return policy carefully.

1. Return Period
You may submit a return request within 30 days of receiving the product. Requests submitted after this period will not be accepted.

2. Return Conditions
Please ensure that the returned product meets the following conditions:

The product is unused, undamaged, and free of stains;

It must be in its original packaging and include all accessories;

If the product has a quality issue, please provide photos or videos showing the issue with your return request.

3. Return Process

Contact our customer service team via email to submit a return request;

After review, customer service will provide return instructions and relevant information;

After receiving confirmation, return the product and provide the tracking number;

We will initiate the refund process after receiving and inspecting the product.

4. Refund Policy

Refunds will be returned to your original payment account.

Processing of refunds typically takes 5-10 business days.

If the return is not due to a quality issue, the buyer is responsible for the return shipping costs.

5. Non-Returnable Items
Returns will not be accepted in the following situations:

The item has been visibly used or damaged.

The original packaging or major components are missing.

The return request is submitted after the deadline.

6. Exchange Service
If you wish to exchange an item, please process a refund according to the return procedure before placing a new order for the desired item.

7. Policy Updates
We may adjust this policy based on operational needs or legal regulations. Updates will be published on this page and will take effect immediately.

8. Contact Us
For returns or more details, please contact:

Email: kianna@nutenovo.store

support@nutenovo.store

Phone: 980-504-6579